Customer Experience Team Lead - Service Excellence

DIAMOND SKY OIL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading oil and gas firm in Singapore is seeking a Customer Service Team Leader to manage a team of Customer Service Officers. The role involves overseeing service excellence, handling client complaints, and ensuring effective communication within the team. Candidates should have 2-3 years of experience in a supervisory role, possess strong interpersonal skills, and be proficient in MS Office. This full-time position offers a stable environment with opportunities for career growth and an attractive salary package.

Benefits

5-day workweek

Annual leave entitlement

Attractive salary package

Comprehensive training

Qualifications

• Minimum 2–3 years of relevant customer service experience, preferably in a supervisory role.
• Responsible, enthusiastic, self-motivated, able to lead a team.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Lead and manage a team of Customer Service Officers.
• Handle inbound/outbound calls and promote company’s products.
• Manage escalated client complaints professionally.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

MS Office proficiency

Job description

A leading oil and gas firm in Singapore is seeking a Customer Service Team Leader to manage a team of Customer Service Officers. The role involves overseeing service excellence, handling client complaints, and ensuring effective communication within the team. Candidates should have 2-3 years of experience in a supervisory role, possess strong interpersonal skills, and be proficient in MS Office. This full-time position offers a stable environment with opportunities for career growth and an attractive salary package.