Customer Experience & Support Coordinator

ONEO2PLANTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vibrant plant solutions company in Singapore is seeking a Customer Relationship Officer to handle customer inquiries and provide seamless support. The role involves engaging professionally with customers, managing service requests, and coordinating with various internal teams. Ideal candidates have experience in customer service and are proficient with CRM systems. This full-time entry-level role offers a supportive environment and potential growth opportunities.

Benefits

14 days annual leave

Monthly salary payment

Career growth opportunity

Qualifications

• 1–2 years of customer service / customer relationship experience preferred.
• Fresh graduates are welcome to apply.
• Comfortable with CRM systems and MS Office / Google Workspace.

Responsibilities

• Handle customer enquiries promptly and professionally.
• Manage service issues and ensure customer satisfaction.
• Coordinate with internal teams to resolve requests efficiently.
• Provide administrative support for customer onboarding.

Skills

Customer service skills

Communication

Organisational skills

Proactive approach

Team player

Education

GCE 'A' Level / Diploma or equivalent relevant experience

Tools

CRM systems

MS Office / Google Workspace

Job description

A vibrant plant solutions company in Singapore is seeking a Customer Relationship Officer to handle customer inquiries and provide seamless support. The role involves engaging professionally with customers, managing service requests, and coordinating with various internal teams. Ideal candidates have experience in customer service and are proficient with CRM systems. This full-time entry-level role offers a supportive environment and potential growth opportunities.