Customer Experience Specialist | World's Top Airline | 5 Days | East

TDCX Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading BPO company in Singapore is looking for candidates to handle customer inquiries for the Airline industry. The role requires GCE ‘N’ levels education, strong communication skills, and the ability to work rotating shifts. Successful candidates will meet daily KPIs and provide excellent service to customers. This position offers competitive compensation with a basic salary, monthly incentives, and shift allowances.

Qualifications

• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English.

Responsibilities

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Meet daily KPI requirement.

Skills

Time management

Analytical skills

Communication skills

Education

GCE ‘N’ levels

Job description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Overview

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.

• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.

• Maintain member accounts whenever there are changes in their profiles.

• Advise on latest promotions and mechanics including send programme related collaterals and forms.

• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.

• Meet daily KPI requirement.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Responsibilities

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.

Qualifications

• Candidate must possess at least a GCE ‘N’ levels in any field.

• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.

• Strong time management skills and amenable to work rotating shifts.

• Exposure to strong customer-orientated environment is an added advantage.

• Possess strong analytical skills to identify cause of problems & recommend solutions.

• Comfortable working with computers and multiple systems.

• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information

• Working Location: Bedok

• Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)

• 9 weeks training and required to pass certification

• Salary Package: Basic Salary + Monthly Incentive + Shift Allowance

• Commencement Date: 10 Nov 2025

*Only shortlisted candidate will be notified

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.