Customer Experience Specialist Trust Bank Singapore Customer Support check more →

Neobankbeat; Singapore; On-site; SGD 36,000 - 72,000; Full time

Job summary

Trust Bank in Singapore invites a bubbly Customer Experience Specialist to showcase Trust products and educate customers navigating digital banking. You will be stationed at the Trust Experience Centre, welcoming walk-in clients and resolving general enquiries with patience and empathy.

You will collaborate with marketing, product, and support teams to refine the customer journey, improve NPS, and help digitally inexperienced customers adopt our digital banking services, building lasting

Qualifications

• 1-2 years of experience in Customer Service.
• Strong communication skills - approachable, a good listener and empathetic.
• Experience working in banks, fintechs and/or other technology startup will be a plus.

Responsibilities

• Deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.
• Analyze customer behaviour and feedback to refine the user experience and reduce churn.
• Work closely with the marketing, product, and customer support teams to ensure a seamless customer journey.
• Drive service delight and process improvement initiatives to improve overall customer satisfaction and Net Promoter Score (NPS)
• Stay abreast with latest digital banking trends, ready to apply your learning in customer interactions.
• Educate and help less digitally savvy customers to understand and adopt digital banking.
• Connect with customers to develop lifelong relationship with Trust.

Skills

Communication

Empathy

Active listening

Customer service experience

Job description

customer support · Trust Bank# Customer Experience SpecialistSingaporeCustomer SupportOn-siteposted todayTrust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank. We are looking for an energetic and bubbly individual to showcase our products to educate and ease Trust customers into the digital banking space. The Customer Experience Specialist will be stationed at the Trust Experience Centre. You will welcome and assist walk-in customers with general enquiries, including Trust App navigation and information about Trust products. Your role is to help customers understand and use our digital banking services confidently.### The Role Responsibility* Deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.* Analyze customer behaviour and feedback to refine the user experience and reduce churn.* Work closely with the marketing, product, and customer support teams to ensure a seamless customer journey.* Drive service delight and process improvement initiatives to improve overall customer satisfaction and Net Promoter Score (NPS)* Stay abreast with latest digital banking trends, ready to apply your learning in customer interactions.* Educate and help less digitally savvy customers to understand and adopt digital banking.* Connect with customers to develop lifelong relationship with Trust.### Our Ideal Candidate* 1-2 years of experience in Customer Service* Result oriented and ability to work in fast paced fluid environment.* Strong communication skills - approachable, a good listener and empathetic.* Experience working in banks, fintechs and/or other technology startup will be a plus.* Passionate about technology and eager to share that passion with others.* Ability and willingness to learn quickly and get up to speed on all aspects of the business.* Willing to work weekends/public holidays (5-day work week).* Fresh graduates welcome to apply.If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants. Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are. Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.Apply on Trust Bank →