Customer Experience Specialist - Contact Centre

AGAPE CP HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer support firm based in Singapore is looking for experienced individuals to manage participant enquiries through various communication channels. Candidates should possess strong communication skills, proficiency in Microsoft Office, and relevant experience in customer service or contact centre environments. The role requires at least 2 years of relevant experience and a diploma or higher qualification. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• At least 2 years of relevant working experience in contact centre or customer support.
• Proficient in other languages/dialects depending on programme requirements.

Responsibilities

• Provide professional and prompt responses to participant enquiries.
• Coordinate with stakeholders to resolve issues.
• Maintain accurate records of interactions in the management system.

Skills

Good communication skills in English

Proficiency in Microsoft Office applications

Ability to handle difficult interactions

Experience with appointment bookings

Handling web-based chat or messaging platforms

Education

Diploma or Degree

Job description

A leading customer support firm based in Singapore is looking for experienced individuals to manage participant enquiries through various communication channels. Candidates should possess strong communication skills, proficiency in Microsoft Office, and relevant experience in customer service or contact centre environments. The role requires at least 2 years of relevant experience and a diploma or higher qualification. This position offers opportunities for professional growth in a dynamic environment.