Customer Experience & Sales Executive

THE NUGGETS ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Customer Experience & Sales Executive to support parents and enhance their experience. You will guide parents in selecting the right programs while managing communications and logistics. The ideal candidate has a background in customer service or sales and is passionate about helping others. This role offers a fulfilling mission and real career growth within a supportive team environment.

Benefits

Career progression

Mission-driven team

Impactful work

Friendly team environment

Qualifications

• Experience in customer service or sales.
• Ability to follow up proactively.
• Strong written communication skills.

Responsibilities

• Answer calls and messages from parents with empathy.
• Guide parents in selecting programs for their children.
• Coordinate class placements and onboarding logistics.
• Track and report on customer service and sales metrics.

Skills

Customer service

Sales

Communication

Organisation

Education

Relevant education background

Tools

Google Sheets

Customer Relationship Management (CRM)

Job description

Are you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported?

At The Nuggets Academy, we don’t just teach, we transform lives. We're on a mission to help every child thrive, especially those who’ve been left behind by traditional systems. Our team is growing fast, and we’re looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn’t your average front desk or admin role.

This is a relationship role.
A trust-building role.
A make-a-mum-breathe-a-sigh-of-relief kind of role.

What You’ll Do (a.k.a. Why This Job is Fulfilling)

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we’ll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You’ll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we’ll show you how—don’t worry if you’ve never done this!)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

Who You Are (We’re Looking for Heart and Hustle)

• You love talking to people and making them feel at ease
• You’ve got a service heart but you’re not afraid to close a sale (you want families to join us!)
• You’re the type who follows up without being chased
• You can write with warmth and professionalism
• You’re organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus!)

What’s in It for You

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

Work Schedule & Details

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 8:30am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

How to Apply

Send us an email telling us:

1. Why you’d love to join The Nuggets Academy
2. One experience you’ve had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don’t care if you’ve worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.