Customer Experience Representative (Freight Forwarding - 0210

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Officer specializing in ocean freight import/export. The role involves managing shipping operations, ensuring compliance with documentation, and providing excellent customer service. Candidates must have a minimum diploma and knowledge of freight forwarding procedures. Competitive salary of $2500-$2800 is offered for this role.

Qualifications

• Knowledge in import & export procedures or permit declaration is required.

Responsibilities

• Manage and coordinate Sea Export / Import shipments.
• Ensure accuracy in documentation and compliance with safety procedures.
• Handle customer inquiries and complaints promptly.
• Liaise with multiple parties for smooth shipment operations.

Skills

Knowledge in freight forwarding

Customer communication

Attention to detail

Problem-solving

Education

Minimum Diploma

Job description

Customer Service Officer (Ocean Freight - Import / Export)

Location: Jurong East
Working hours: Mon - Fri, 8.15am-5.30pm
Basic Salary: $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Full Compliance on Workplace Safety & Health Procedure.
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues.
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent.
• Ensure all transactions are handled in an accurate, complete and timely manner.
• To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo.
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements.

Requirements

• Minimum Diploma
• Knowledge in freight forwarding, import & export procedure or permit declaration.

Interested applicants may click apply or send your resume via WA to #85459936 (Liora) for faster response :)

Chow Zi Xin | EA R25157767

The Supreme HR Advisory | Reg No: 14C7279