Customer Experience & Operations Specialist

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore is seeking a Customer Service Executive to manage customer inquiries, support service requests, and handle complaints. The role requires a minimum diploma in Service Management or a related field, along with at least 2 years of relevant experience. You will coordinate with internal departments and assist in improving customer satisfaction. The position offers a salary range of $3300 to $3500, and company transport allowance is available.

Benefits

Company Transport Allowance ($120)

Qualifications

• Minimum Diploma in Service Management or related field.
• At least 2 years of relevant experience preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Handle customer feedback and ensure resolution.
• Manage customer interactions via phone, email, and face-to-face.
• Maintain customer database and coordinate with internal teams.
• Assist in improving customer satisfaction by gathering feedback.

Education

Diploma in Service Management, Business, or a related field

Job description

A recruitment consultancy in Singapore is seeking a Customer Service Executive to manage customer inquiries, support service requests, and handle complaints. The role requires a minimum diploma in Service Management or a related field, along with at least 2 years of relevant experience. You will coordinate with internal departments and assist in improving customer satisfaction. The position offers a salary range of $3300 to $3500, and company transport allowance is available.