Customer Experience Officer – Online & Chat Services – Southeast

PERSOL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading staffing firm in Singapore is looking for a Customer Experience Officer to manage customer enquiries via digital platforms. The ideal candidate has at least 1 year of customer service experience, excellent communication skills, and the ability to multitask effectively. Working hours include shifts on weekdays and alternate Saturdays. This role offers an opportunity to enhance customer satisfaction in a dynamic environment.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Ability to work independently while being a cohesive team member.
• Ability to multitask, organize and prioritize work.

Responsibilities

• Manage customer’s enquiries from our digital platform and ensure customer satisfaction.
• Simultaneously handle multiple chats.
• Provide appropriate solutions to meet the KPIs.

Skills

Excellent communication skills

Multitasking

Organizational skills

Interpersonal skills

Job description

Customer Experience Officer – Online & Chat Services – Southeast

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Other ad-hoc duties as assigned

Job Requirements

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1***

We regret to inform that only shortlisted candidates will be notified.

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