Customer Experience Officer (1-year contract)

Singapore Pools (Private) Limited; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading gaming organization in Singapore seeks a Customer Experience Officer. You will engage customers at retail points, support corporate initiatives, and assist customers with app usage. The ideal candidate has GCE O’ Level, customer service experience, and strong interpersonal skills. Join us to help serve the community while being part of a diverse team.

Benefits

Competitive salaries

Staggered working hours

Medical Insurance

Qualifications

• Minimum GCE O’ Level with relevant experience in hospitality, sales, or customer service preferred.
• Strong interpersonal and communication skills.
• Knowledge of digital applications.

Responsibilities

• Engage or assist walk-in customers at retail sales points on SPPL’s offerings and campaigns.
• Provide support for divisional or corporate initiatives such as Anti Scam Awareness.
• Assist customers with app download, setup, and usage.

Skills

Soft-selling skills

Interpersonal skills

Communication skills

Digital savvy

Education

GCE O’ Level

Job description

We are looking for a passionate and professional Customer Experience Officer to join our Customer Experience team to serve as a one‑stop touch point for customers on all Singapore Pools (SPPL) products and service‑related matters.

Based in Singapore and reporting to the Assistant Manager, the incumbent will execute the Customer Experience initiative at retail touchpoints to provide excellent experience and service to the customers.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in sales or customer service, we want to talk to you.

What You’ll Do

• You will need to engage or assist walk‑in customers at our retail sales points on SPPL’s offerings and campaigns (e.g. educational campaigns or outlet closure campaigns).
• You will need to provide support for divisional or corporate initiative such as Anti Scam Awareness initiatives.
• You will need to engage customers by sharing the features and functions of SPPL’s offerings, assist and facilitate customers on their requests with download, set‑up, and usage of the app.
• You will assist with customer enquiries and serve as a one‑stop touch point for customers for all SPPL related matters.

Who You Are

• You will need a minimum GCE O’ Level with relevant experience in hospitality, sales or customer service preferred.
• You should be able to talk and sell to customers, i.e. soft‑selling skills.
• You should have strong interpersonal and communication skills.
• You should be digital savvy – possess knowledge of digital applications.
• You should be a good team player but able to work on own initiatives with minimum guidance.
• You should be willing to work shift hours, weekends and public holidays.

Benefits

• Competitive salaries
• Staggered working hours
• Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not‑for‑profit organisation, all of Singapore Pools’ surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.