Customer Experience Manager | Up to $4.2K +Sign in Bonus | 5 Days | Tuas

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Customer Service Manager to lead a dedicated team in providing exceptional customer service. Responsibilities include managing team operations, analyzing performance trends, and collaborating with cross-functional teams. Qualified candidates should hold a Bachelor's Degree and have at least 2 years in a supervisory role. The position offers a competitive salary and benefits including transport allowance and bonuses.

Benefits

Transport Allowance ($800)

Sign-on Bonus (T&C apply)

Handphone Reimbursement (up to $60)

Qualifications

• At least 2 years in a Customer Service Supervisory role.
• Experience with managing sales leads and customer inquiries.
• Proficiency in operational reporting and customer satisfaction initiatives.

Responsibilities

• Lead and mentor the customer service team to deliver exceptional service.
• Oversee daily operations of the customer service department.
• Analyze customer feedback to lead service improvement initiatives.
• Collaborate with Business Development to ensure service delivery.

Skills

Leadership

Coaching

Customer Service

Data Analysis

Education

Bachelor’s Degree in Business Administration or Management Studies

Job description

Overview

Customer Service Manager

• Location: Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)

• Monday to Friday (8am to 5pm)

• Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)

• Bachelor’s Degree in Business Administration, Management Studies, or a related field.

• At least 2 years in Customer Service Supervisory role.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more information about the Customer Service Manager role.

Responsibilities

• Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.

• Oversee team members' capability in managing sales leads effectively.

• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.

• Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.

• Maintain an organized and efficient filing and database system for customer records and service documentation.

• Lead digital transformation efforts related to new systems or software.

• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.

• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.

• Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance.

• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.

• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.

• Provide insights into customer trends, operational challenges, and improvement opportunities.

• Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.

• Provide support in data analysis and insights related to customer satisfaction and sales performance.

• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.

• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTDEANO:14C7279