Customer Experience Leader - Sales Floor & Brand Champion

LUXURY VENTURES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury retail company in Singapore seeks a sales leader to optimize customer experience and drive sales on the sales floor. This role demands ownership of total store results and the implementation of strategic action plans to exceed company productivity standards. The ideal candidate will foster a customer-focused culture and ensure high-quality visual merchandising. A strong ability to analyze insights and mobilize teams for improved performance is essential.

Responsibilities

• Foster a customer-centric culture focused on delivering highly satisfying customer experiences.
• Own the customer experience throughout the total store.
• Maximize sales potential by spending 80% of scheduled time on the sales floor.
• Demonstrate excellent customer sales lead behaviours while managing segments weekly.
• Support and enhance all selling behaviours for a seamless customer experience.
• Analyze customer experience reports and mobilize the team accordingly.

Job description

A leading luxury retail company in Singapore seeks a sales leader to optimize customer experience and drive sales on the sales floor. This role demands ownership of total store results and the implementation of strategic action plans to exceed company productivity standards. The ideal candidate will foster a customer-focused culture and ensure high-quality visual merchandising. A strong ability to analyze insights and mobilize teams for improved performance is essential.