Customer Experience Leader — Insights, Retention & CX Strategy

HP PPS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology firm in Singapore seeks a Customer Experience Lead who will define customer experience strategies and lead cross-functional teams in developing effective customer feedback programs. Candidates should possess a four-year or graduate degree in Marketing, Business Administration, or related fields, along with 7-10 years of experience in project management or a related discipline. This role emphasizes customer centricity, data analysis, and collaboration, fostering positive experiences across customer touchpoints.

Qualifications

• 7-10 years of work experience, preferably in project management or related fields.
• Demonstrated competence in customer experience management.

Responsibilities

• Defines customer experience requirements across customer touchpoints.
• Leads designing and managing voice of customer programs.
• Manages customized customer experiences for executive briefings.
• Applies customer experience design methods to cross-functional teams.

Skills

Analytics

Business Intelligence

Customer Insights

Data Analysis

SQL (Programming Language)

Power BI

Tableau (Business Intelligence Software)

Education

Four‑year or Graduate Degree in Marketing, Business Administration, or related field

Tools

Python (Programming Language)

R (Programming Language)

Job description

A leading technology firm in Singapore seeks a Customer Experience Lead who will define customer experience strategies and lead cross-functional teams in developing effective customer feedback programs. Candidates should possess a four-year or graduate degree in Marketing, Business Administration, or related fields, along with 7-10 years of experience in project management or a related discipline. This role emphasizes customer centricity, data analysis, and collaboration, fostering positive experiences across customer touchpoints.