Customer Experience Lead — Music Education Center

AUREUS (CENTURY SQUARE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading music school in Singapore is seeking a Customer Service Executive to deliver exceptional service in a fast-paced environment. Responsibilities include addressing customer inquiries, fostering teamwork, and ensuring customer satisfaction. Candidates should have 2-3 years of experience in customer service and strong adaptability. The position offers numerous perks including medical coverage, professional development, and complimentary music lessons.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, Training

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• 2-3 years’ experience in the customer service field.
• Ability to work retail hours and on weekends.
• Bilingual/trilingual is an advantage.

Responsibilities

• Deliver exceptional customer service and address inquiries.
• Thrive in a fast-paced environment with adaptability.
• Proactively communicate issues to management.
• Support team collaboration for sustained growth.
• Achieve high-calibre responses within SLAs.
• Boost customer satisfaction measured by NPS.

Skills

Customer service experience

Adaptability

Leadership

Proficiency in English

Goal-oriented

Positive attitude

Job description

A leading music school in Singapore is seeking a Customer Service Executive to deliver exceptional service in a fast-paced environment. Responsibilities include addressing customer inquiries, fostering teamwork, and ensuring customer satisfaction. Candidates should have 2-3 years of experience in customer service and strong adaptability. The position offers numerous perks including medical coverage, professional development, and complimentary music lessons.