Customer Experience Lead — Music Center Growth & Service

AUREUS (PUNGGOL) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading music education center in Singapore is seeking a Customer Service Executive to ensure exceptional client engagement and operational efficiency. This role requires 2-3 years of customer service experience, adaptability in a fast-paced environment, and strong communication skills. You will support the team's growth while maintaining high customer satisfaction levels. Perks include medical coverage, in-house training, and a vibrant company culture.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning and Development

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• 2-3 years of experience in the customer service field is required.
• Must be available to work retail hours and on weekends.
• Strong proficiency in written and spoken English is necessary.

Responsibilities

• Ensure high standard of customer service by addressing inquiries.
• Thrive in a fast-paced environment, adapting to changing circumstances.
• Communicate consistently with core company values.

Skills

Customer Service Excellence

Adaptability in Fast-Paced Environment

Strong Communication

Team Collaboration

Job description

A leading music education center in Singapore is seeking a Customer Service Executive to ensure exceptional client engagement and operational efficiency. This role requires 2-3 years of customer service experience, adaptability in a fast-paced environment, and strong communication skills. You will support the team's growth while maintaining high customer satisfaction levels. Perks include medical coverage, in-house training, and a vibrant company culture.