Customer Experience Lead — Music Center Growth & Service

AUREUS (WESTGATE MALL) PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading music education provider in Singapore is seeking a dynamic Customer Service Specialist to deliver exceptional customer service in a fast-paced environment. Responsibilities include addressing inquiries, booking trials, and ensuring client satisfaction while supporting team growth. Ideal candidates will have 2-3 years of customer service experience, strong English proficiency, and the flexibility to work weekends. Attractive perks include wellness coverage, career development opportunities, and complimentary music lessons.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning and Development

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• At least 2-3 years of experience in the customer service field.
• Strong proficiency in written and spoken English.
• Ability to work retail hours and weekends.

Responsibilities

• Ensure high standard of customer service by addressing inquiries and booking trials.
• Thrive in a fast-paced environment with adaptability.
• Communicate issues proactively to management.
• Support team in achieving growth and minimizing student turnover.
• Achieve high-caliber responses within SLAs from clientele.

Skills

Customer Service Excellence

Adaptability

Communication Skills

Team Collaboration

Leadership

Job description

A leading music education provider in Singapore is seeking a dynamic Customer Service Specialist to deliver exceptional customer service in a fast-paced environment. Responsibilities include addressing inquiries, booking trials, and ensuring client satisfaction while supporting team growth. Ideal candidates will have 2-3 years of customer service experience, strong English proficiency, and the flexibility to work weekends. Attractive perks include wellness coverage, career development opportunities, and complimentary music lessons.