Customer Experience Coach & Service Trainer

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory company in Singapore is seeking a Customer Service Officer to manage customer interactions across various channels and ensure high service standards. Responsibilities include resolving complaints, coaching retail agents, and monitoring performance metrics. Ideal candidates should have relevant experience and a minimum diploma. The role offers a competitive salary and bonuses.

Benefits

AWS & Variable Bonus

AWS

Qualifications

• Relevant working experience required.
• Minimum diploma in any field.

Responsibilities

• Manage inbound and outbound calls, emails, and chats.
• Handle and resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor key performance indicators.
• Ensure compliance with data privacy policies.

Skills

Customer communication

Complaint resolution

Coaching and training

Performance monitoring

Data privacy compliance

Education

Diploma

Tools

CRM system

Job description

A leading HR advisory company in Singapore is seeking a Customer Service Officer to manage customer interactions across various channels and ensure high service standards. Responsibilities include resolving complaints, coaching retail agents, and monitoring performance metrics. Ideal candidates should have relevant experience and a minimum diploma. The role offers a competitive salary and bonuses.