Customer Experience Associate (Full-time)

PERSOL; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading aviation company in Singapore is seeking a customer service professional to join their team. In this role, you will assist passengers with inquiries, share flight information, and respond to questions across various channels. The ideal candidate must have at least one year of experience in customer service, be confident and approachable, and be willing to work rotating shifts. This position offers a chance to work in a dynamic environment supporting travelers from around the world.

Qualifications

• Minimum 1 year of experience in customer service
• Confident and approachable personality
• Ability to interact with passengers from diverse backgrounds

Responsibilities

• Assist passengers and visitors with queries and directions
• Share flight information and recommend airport options
• Respond to inquiries via calls and social media
• Handle on-site incidents and medical emergencies
• Support daily operations and perform ad-hoc duties

Skills

Customer service experience

Communication skills

Problem-solving

Education

GCE ‘N’ Level qualification

Job description

Job Scope:

Join one of the most recognized names in the aviation industry and be part of a team dedicated to delivering smooth, memorable experiences for travelers from around the world.

• Assisting passengers and visitors with queries and directions
• Sharing flight information and recommending airport dining & retail options
• Responding to inquiries via calls, emails, chatbot, and social media
• Handling on-site incidents and medical emergencies professionally
• Supporting daily operations and taking on ad-hoc duties as needed

Job Requirements:

• GCE ‘N’ Level qualification
• Minimum 1 year of customer service experience
• Confident, approachable, and comfortable interacting with passengers from diverse backgrounds
• Willing to work rotating shifts

Interested applicants, please apply
Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang