Customer Experience Ambassador @ Changi Airport - Up to $2350 p.m.

P-SERV PTE LTD; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading aviation services company in Singapore is seeking customer service representatives to assist passengers and handle queries. Ideal candidates should have at least 1 year of customer service experience and must be confident and approachable. This role includes assisting with inquiries via various channels and managing on-site incidents. Rotating shifts are required. Competitive remuneration package offered.

Qualifications

• Minimum 1 year of customer service experience.
• Confident and approachable interaction with diverse passengers.
• Willing to work rotating shifts.

Responsibilities

• Assisting passengers and visitors with queries and directions.
• Sharing flight information and recommending dining and retail options.
• Responding to inquiries via calls, emails, chatbot, and social media.
• Handling on-site incidents and medical emergencies.

Skills

Customer service

Communication

Problem-solving

Education

Minimum GCE ‘N’ Level

Job description

Join one of the most recognized names in the aviation industry and be part of a team dedicated to delivering smooth, memorable experiences for travellers from around the world.

Job Responsibilities

• Assisting passengers and visitors with queries and directions
• Sharing flight information and recommending airport dining and retail options
• Responding to inquiries via calls, emails, chatbot, and social media
• Handling on-site incidents and medical emergencies professionally
• Supporting daily operations and taking on ad-hoc duties as needed

Job Requirements

• Minimum GCE ‘N’ Level and above
• Minimum 1 year of customer service experience
• Confident, approachable, and comfortable interacting with passengers from diverse backgrounds
• Willing to work rotating shifts

Interested applicants, please WhatsApp to 98266796. Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang