Customer Experience Advocate

Panduit; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology solutions company in Singapore is seeking a Customer Experience Advocate responsible for ensuring a seamless customer experience. The role involves managing stock inquiries, updating backorders, and expediting orders. Candidates should have 1-2 years of experience in customer support or logistics and proficiency in Microsoft Excel. The position focuses on attention to detail and a strong work ethic, with a minimum diploma required. This is an office-based role in Singapore.

Qualifications

• 1–2 years of experience in customer experience support or logistics coordination.
• Prior exposure to stock management and pricing checks.
• Experience in routine, process-driven tasks requiring accuracy.

Responsibilities

• Manage sales and customer stock inquiries and check stock availability.
• Update backorders based on in-transit reports.
• Expedite non-stock items and monitor order timelines.
• Ensure no overdue stock by weekly checks.

Skills

Microsoft Excel proficiency

VLOOKUP knowledge

Strong attention to detail

Willingness to learn

Education

Minimum Diploma or equivalent

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

The Customer Experience Advocate (CEA) is responsible for being on Panduit’s front line to ensure the customer receives a frictionless experience in doing business with Panduit. By independently administering to all aspects of the customer experience for Panduit. The CEA is responsible for coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their transactions and requests as well as provide preemptive solutions, thus delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, order management across the Panduit fulfillment chain, and information and exception management. Role reports to Supv, Customer Experience.

RESPONSIBILITIES

• Manage sales & customers stock / lead time inquiriesWhen receive emails from Sales or customers on stock / lead time inquiries, check local & global stock. For non-stock items, check ATP & product lead time in the system (Quick Quote) & reply to senders.Check with OTC team for item that do not have ATP setup in the system.
• Update SSD for backorders for all distributors based on in-transit reportCheck backorder report daily to update SSD in Oracle if any changes to in-transit SSD SGW
• Expedite non-stock itemsCheck backorder reports to ensure order lines with SSD within 2 weeks are having stock in-transit for COO AP parts, or within 3 weeks for non-AP parts.For items without in-transit, record in Critical Case file, or inform respective CX to raise expedite in Appian.
• Monitor backorders to ensure no SSD overdueCheck SSD every Friday before end of business day to ensure no SSD overdue. Update SSD to a later date if required.This will be one of the KPI for the contract staff.

EDUCATION AND EXPERIENCE

Experience

• 1–2 years of experience in customer experience support, administrative operations, or logistics coordination.
• Prior exposure to stock management, pricing checks, and Logistics is advantageous.
• Experience in routine, process-driven tasks requiring accuracy and consistency.

Skills

• Microsoft Excel proficiency : Skilled in formulas, data entry, and formatting.
• Ability to use advanced Excel functions such as VLOOKUP, Pivot Tables will have added advantage
• Strong attention to detail for spotting discrepancies in inventory records and transit files.
• Strong work ethic and willingness to learn company-specific processes.

Qualifications

• Minimum Diploma or equivalent qualification; higher education in Business, Logistics, or related fields is a plus.
• Basic knowledge of inventory management systems or logistics knowledge is an advantage.

Work Shift

Office (Singapore)