Customer Experience Account Manager

ClimaShield Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing home improvement company in Singapore is seeking a Customer Experience Account Manager cum Site Technician to develop space solutions for clients. This role involves strategizing product recommendations, generating sales quotations, and maintaining key relationships with clients. Candidates should possess strong sales closing skills, project management abilities, and at least 2 years of experience in the renovation industry. The job offers a supportive work environment and the opportunity to work with a passionate team.

Benefits

Attractive basic salary and commission

Supportive work environment

5-day work week

Qualifications

• Applicants with a minimum of 2 years of relevant experience in the renovation industry.
• Good sense for numbers and measuring skills.
• Ability to maintain good technical knowledge about products.

Responsibilities

• Develop space solutions and redefine living spaces for customers.
• Strategize space solutions and recommend products.
• Generate sales quotations and process orders for clients.
• Coordinate with stakeholders such as property Managing Agents and contractors.
• Maintain good relationships with clients during the sales process.

Skills

High EQ

Strong sales closing skills

Time management

Organizational skills

Project management

Knowledge of design tools

Ability to read floor plans

Comfort with imperial and metric units

Job description

Job Description & Requirements

Job Highlights

• Fast-growing company in the home improvement industry

• Attractive basic (commensurate with experience) and commission

• Supportive and dynamic work environment

• Chance to work with an innovative product range and passionate team

• 5-day work week (Off on every Sunday and 1 weekday)

Job Description

• Our Customer Experience Account Managers cum Site Technician are responsible for developing space solutions and redefining living spaces for our customers.

• You will work on strategizing space solutions and recommending products to customers based on their individual needs.

• You will share your product knowledge and be the key relationship person to your clients.

• You will travel across the island for assigned client visits, site visits, and coordinate meetings as required.

• You will generate sales quotations and process sales orders for clients.

• You will also be responsible for coordination with project stakeholders such as property Managing Agents, IDs and contractors, your internal fulfilment team and your installation team leaders.

• You will be the main person supporting the sales team and customer during the sales process

• You need to maintain good technical knowledge about our products and are able to help customers resolve sales-related issues or product-related enquiries promptly.

• You are responsible for determining the best products and configuration to meet the requirements of customers.

• You need to meet customers onsite for sales consultation, site measurements, prepare layout drawings for installation, and make sure that site calculations and orders are submitted timely to our sales fulfilment team.

What will the Right Person look like?

• You have high EQ, enjoy talking to people, helping others, and have a strong drive to close sales.

• You are a responsible team player with a positive attitude to go the extra mile.

• You have good time management and organisational skills.

• You have good project management skills

• You have a decent knowledge of design tools and can read floor plans and construction drawings.

• You have a good sense for numbers and are comfortable with imperial and metric units.

• After training, you can accurately measure and describe the dimensions and site details of a potential job site.

• You will subscribe to the company's core values of Teamwork, Integrity, and Excellence.

• Applicants with a minimum 2 years of relevant experience in the renovation industry are mandatory