Customer Engineering Director

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading semiconductor company in Singapore seeks an experienced leader to manage financial, operational, and service agreements. The ideal candidate will have over 10 years of experience in manufacturing, with a proven track record in managing multidisciplinary teams and delivering complex projects. Strong communication and strategic thinking skills are essential. This position requires compliance with global standards of conduct, emphasizing ethical practices.

Qualifications

• 10+ years of experience in manufacturing leadership roles, preferably in semiconductor industry.
• Proven track record of managing multidisciplinary technical teams.
• Experience working in or with teams across Asia is a plus.

Responsibilities

• Forecast financial, manpower, and operational requirements for businesses.
• Manage start-ups and inventories, ensuring customer satisfaction.
• Promote quality improvement processes to enhance technical performance.

Skills

Communication

Stakeholder management

Strategic thinking

Team management

Education

Bachelor degree in engineering-related field

Job description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

• communication of business progress and all related action.
• setting goals and controlling achievements.
• establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

• reduce cycle time
• drive continuous improvement of technical performance
• empower the work force

Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Qualifications

• Bachelor degree in any engineering related field.
• 10+ years of experience in manufacturing leadership roles, preferably in fast paced high volume semiconductor related industry or service provider in engineering adjacent industry
• Proven track record of managing multidisciplinary technical teams, delivering complex projects, customer management
• Excellent communication, stakeholder management, and strategic thinking skills.
• Experience working in or with teams across Asia is a plus.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.