Customer Engagement Specialist | Government Agency | Office Hours

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A call centre service provider is seeking candidates for a customer service role in Singapore. This position involves addressing phone and email inquiries, resolving issues efficiently, and maintaining high customer satisfaction. Candidates should possess at least a GCE O Level or higher qualification, preferably with 2 years of experience in a contact centre. Strong communication and time management skills are essential. The role offers an attractive salary and is located in Chai Chee, Bedok, with training provided.

Qualifications

• At least 2 years of experience in contact centre or service industry.
• Excellent communication skills including active listening and empathy.
• Proficient in MS Office applications.

Responsibilities

• Attend to phone-in enquiries and emails from the public.
• Resolve enquiries efficiently and professionally.
• Provide feedback to enhance workflow and customer experience.

Skills

Communication skills

Time management

Proficient in MS Office

Education

GCE O Level/ A Level/ Higher Nitec/ Diploma

Job description

Additional Information

• Call Centre environment

• Training provided (estimated up to 4 weeks)

• Working days: 8am to 5:30pm Mondays to Fridays (Office Hours)

• Working Location: Chai Chee, Bedok (East)

• Salary Remuneration: Attractive basic salary + monthly KPI incentives

• Commencement Date: 5 Jan 2026, 26 Jan 2026

Job Description

• Attend to phone-in enquiries and/or emails and correspondences from the Public.

• Resolve enquiries in a timely, efficient, and professional manner.

• Provide constructive feedback on tool, resources, procedures and guideline to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.

• Handling and managing of escalation issues in a proficient manner.

• Build sustainable relationships and engage customers by taking the extra mile.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Job Requirements

• Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level in any field.

• Preferably with 2 years of working experience in handling contact centre cases in a call centre or service industry environment.

• Proficient in MS Office applications with excellent keyboard skills.

• Possesses strong time management skills and is motivated to exceed expectations.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Comfortable working with computers and multiple systems.

• Excellent verbal and written communication skills in English and the language of the supporting market