Customer Delivery Architect, Customer Experience - Networking, Security & AI Infrastructure

Cisco; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior technical lead for ASEAN & Korea CX architecture. You will own multi-domain designs spanning networking, data centre, security, cloud and AI infrastructure, guiding delivery and driving adoption to measurable business outcomes.

You will lead architecture governance and senior stakeholder engagement, deliver PoCs, and mentor teams while ensuring secure, scalable solutions in customer environments.

Qualifications

• Expert-level depth in networking and/or security.
• Proven experience owning pre-sales solution design and hands-on delivery.
• Track record leading complex engagements through architecture, governance, adoption and handover.
• Experience using telemetry and observability to guide architecture and outcomes.
• Strong executive communication with VP/C-level stakeholders.
• Experience leading large-scale network or data centre transformation in mission-critical environments.

Responsibilities

• Lead the technical relationship for a focused portfolio of strategic accounts — architecture through renewal.
• Design and validate solutions across networking, data centre, security, cloud and AI infrastructure.
• Lead mission-critical transformations and data centre migrations, owning risk and readiness.
• Run labs, PoCs and solution validations to prove customer use cases.
• Use telemetry and lifecycle insights to drive architecture reviews and risk mitigation.
• Advise on hybrid/multicloud governance — secure connectivity, policy and compliance.
• Apply AI, AIOps and automation to improve resilience and adoption.
• Coordinate TAC, BU engineering and partners on escalations.
• Build reusable reference architectures, playbooks and automation assets.
• Represent Cisco at customer briefings and events.

Skills

Architectural leadership

Pre-sales design

Delivery governance

Executive communication

Networking depth

Education

Bachelor's degree in a relevant technical field

CCIE/CCDE with 12+ years

Tools

Cisco IQ

Cloud Control

ThousandEyes

Kubernetes

Automation tooling

Job description

Meet the Team

Join Cisco's ASEAN & Korea Customer Experience (CX) architecture team. You will be the senior technical lead for our most strategic customers — designing multi-domain architectures across networking, data centre, security, cloud and AI infrastructure, guiding delivery, and driving adoption to measurable business outcomes. You will work alongside Sales, Systems Engineering, Customer Success, CX Delivery, TAC, BU/Product and partners, and use Cisco's digital lifecycle and telemetry platforms (Cisco IQ, Cloud Control, observability and automation tooling) to make architecture decisions data-driven.

Your Impact

• Account & architecture leadership — Lead the technical relationship for a focused portfolio of strategic accounts — from architecture and effort scoping (LOE) through delivery governance, adoption, QBRs and renewal.

• Multi-domain design — Design and validate solutions across enterprise networking, SD-Access, SD-WAN/SASE, ACI, EVPN/VXLAN, security, cloud connectivity, Kubernetes and AI infrastructure.

• Large-scale transformation — Lead mission-critical transformations and data centre migrations, owning technical risk, cutover strategy and operational readiness.

• Validation to production — Run labs, PoCs and solution validations that prove customer use cases and create a clear path to production adoption.

• Data-led lifecycle — Use telemetry, observability and lifecycle insights (Cisco IQ, Cloud Control, ThousandEyes) to drive architecture reviews, executive QBRs and risk mitigation.

• Cloud control & governance — Advise on hybrid/multicloud governance — secure connectivity, policy, compliance, operational visibility and automation.

• AI & automation — Apply AI, AIOps and automation to improve resilience, accelerate adoption and make delivery repeatable — grounded in Cisco security, privacy and responsible AI principles.

• Critical escalations — Provide senior architecture leadership on escalations, coordinating TAC, BU engineering and partners to resolve issues and prevent recurrence.

• Reuse & mentorship — Build reusable reference architectures, playbooks and automation assets adopted across the region; mentor architects and lead technical enablement.

• Influence & presence — Feed field insight, adoption blockers and product gaps back to Cisco BU/Product and CX leadership; represent Cisco at customer briefings and events such as Cisco Live.

Minimum Qualifications

• Bachelor's degree in a relevant technical field with 15+ years of experience, or CCIE/CCDE with 12+ years, or equivalent practical experience.

• Expert-level technical depth in networking and/or security (CCIE, CCDE or equivalent demonstrated experience).

• Proven experience owning both pre-sales solution design and hands-on delivery for enterprise or service provider customers.

• Track record leading complex engagements through architecture, implementation governance, adoption and operational handover.

• Experience using telemetry, observability or lifecycle insights to guide architecture and customer outcomes.

• Strong executive communication — able to explain strategy, tradeoffs, risk and business impact to VP/C-level stakeholders.

• Experience leading large-scale network or data centre transformation in mission-critical environments (e.g. FSI).

• Domain familiarity in at least one regulated vertical — Financial Services, Healthcare or Public Sector.

Preferred Qualifications

• Hands-on with SD-Access, SD-WAN, ACI, EVPN/VXLAN, Zero Trust/SASE, cloud networking (AWS/Azure/GCP), containers and orchestration (Kubernetes), automation (Python, Ansible, Terraform) or AI/ML infrastructure (GPU platforms, MLOps).

• Experience with Cisco IQ, Cloud Control, ThousandEyes, Splunk, Control Hub or similar lifecycle, observability and AIOps platforms.

• Additional certification beyond CCIE — AWS/Azure/GCP Professional Architect, CISSP, PCNSE, CKA.

• Track record building PoC labs, reference architectures or automation tooling reused by other teams.

• Experience presenting at customer executive briefings and industry conferences, and mentoring or leading regional technical initiatives.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

CISCO is an affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.