Customer Consultant

Trades Workforce Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading industrial equipment firm in Singapore is seeking a Customer Consultant / Service Sales Engineer to be the main contact for their customers. Responsibilities include managing accounts, identifying customer needs, and proposing solutions. A Bachelor's degree in Engineering and at least 2 years of sales experience are required. Candidates should possess knowledge of HVAC systems, excellent communication skills, and a focus on customer satisfaction. This is a permanent full-time role with competitive compensation.

Qualifications

• At least 2 years of relevant sales experience.
• Able to read and understand engineering documents.
• Willing to learn new solutions and improve skills.

Responsibilities

• Act as the customer’s main contact person.
• Identify solutions needed to meet customer needs.
• Manage a group of accounts and create action plans.

Skills

Knowledge of HVAC systems

Sales experience

Problem-solving skills

Customer focus

Communication skills

Education

Bachelor’s degree in Engineering

Job description

Job Overview

Industry/ Organization Type: Industrial Equipment Manufacturer

Position Title: Customer Consultant / Service Sales Engineer

Working Location: Boon Lay

Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)

Salary Package: Basic salary up to $4,800 + Transport Allowance + Variable Bonus

Duration: Permanent Role

Key Responsibilities

• Act as the customer’s main contact person and handle customer-related matters
• Manage a group of accounts, identify key customers, and create action plans to grow these accounts
• Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available
• Identify opportunities with existing and new customers, and update them on service value-added offerings
• Identify sales opportunities, prepare proposals, and coordinate related processes to maintain high customer satisfaction and strong customer relationships
• Support customer growth and loyalty through ongoing assistance and follow-up
• Handle customer complaints by working with internal teams to investigate issues, assess possible solutions, and recommend options to customers
• Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues
• Understand customer and industry needs, and support pricing and sales strategies
• Prepare and review contract terms and conditions
• Present proposals to customers
• Share market feedback, including competitor updates, customer expectations, and industry trends
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree in Engineering with at least 2 years of relevant sales experience
• Knowledge of HVAC systems, chiller plants, airside systems, energy services, and building services is an advantage
• Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions, emails, and reports
• Able to identify problems, gather data, and make sound conclusions
• Customer-focused, with a drive to propose suitable options to meet customer needs
• Willing to learn new solutions and improve skills to better support customers