Customer Care Specialist - Valves in location Singapore, Central Singapore, Singapore

Baker Hughes; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global energy technology company in Singapore is seeking a Customer Care Specialist responsible for project execution and customer relations. The role requires a Bachelor's degree in Engineering and a minimum of 10 years of experience in related fields. Ideal candidates will have strong skills in project management and customer interaction, supported by tools like SAP and Microsoft Project. This position offers a working schedule of 40 hours per week with comprehensive benefits.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance programs

Tailored financial programs

Voluntary benefits

Qualifications

• Minimum of 10 years related experience in a similar position.
• Preferably in control valves experience or oil and gas industry.
• Previous experience in order fulfillment and customer facing roles.

Responsibilities

• Accountable for on-time delivery, profit and loss and customer satisfaction.
• Lead order/project management methodologies with cross-functional teams.
• Support preparation of proposals for customers.

Skills

Customer relations

Project management

Budget management

Negotiation skills

Technical compliance

Education

Bachelor’s degree in Engineering (Chemical or Mechanical)

Tools

SAP

Microsoft Project

Alfresco

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Be part of a successful team!

Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our mechanical Engineering Team uses cutting-edge technology to design gas and steam turbines, compressors, and expanders.

Partner with the best

As a Customer Care Specialist, you will be responsible for:

• Ordering / project execution and customer relations: The “Customer Care Specialist” is accountable for on-time delivery, profit and loss and customer satisfaction, acting as the primary customer contact throughout each order. Develop close relationships with customers, end users and partners to understand needs and resolve specification and commercial issues.
• Ordering and project planning and team leadership: Responsibilities include practicing formal order / project management methodologies, developing robust order / project plans with cross-functional teams, leading order / project meetings, managing risks, and coordinating multiple departments such as Engineering, Procurement, and Finance.
• Working closely with commercial functions to support preparation of proposals for customers to win the orders / projects. Build solutions to meet customer specifications including technical, commercial, and delivery requirements.
• Monitoring financial and operational performance against plans, managing budgets and costs, negotiating change orders to optimize margins, and ensuring timely identification of margin variances to implement mitigation plans.
• Ensuring on-time delivery percentage, sales margin, customer feedback scores, and project closeouts. The “Customer Care Specialist” is expected to utilize systems such as SAP, Microsoft Project and Alfresco to support order / project execution and documentation.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s degree in Engineering with a major in Chemical or Mechanical Engineering
• Have a minimum of 10 years related experience in a similar position and organization, preferably in control valves experience or oil and gas industry, power plant or chemical industry
• Have previous experience in order fulfillment
• Have previous experience being in a customer facing role

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Regular Working Schedule: 40 hours/Week.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or veteran status or other characteristics protected by law.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.