Customer Care Specialist - Mon-Fri, Jurong, Bonus & AWS

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A human resources advisory firm in Singapore is seeking a Customer Service professional to manage various communication channels, resolve complaints, and provide coaching to retail agents. The ideal candidate will monitor service quality metrics, ensure compliance with data privacy policies, and support training initiatives. This role offers a salary range of $2500 to $2800 with additional benefits like AWS and variable bonuses.

Benefits

AWS

Variable Bonus

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels.
• Handle and resolve customer complaints promptly and track Voice of Customer (VOC) feedback.
• Provide coaching and support to retail agents through regular training sessions.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and prepare performance reports.
• Ensure compliance with PDPA and internal data privacy policies.

Job description

A human resources advisory firm in Singapore is seeking a Customer Service professional to manage various communication channels, resolve complaints, and provide coaching to retail agents. The ideal candidate will monitor service quality metrics, ensure compliance with data privacy policies, and support training initiatives. This role offers a salary range of $2500 to $2800 with additional benefits like AWS and variable bonuses.