Customer Care Representative

ScienTec Consulting Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Part time

Job summary

A global organization in the ingredients sector is looking for a Customer Care Representative for a 9-month maternity cover. The role involves managing customer orders efficiently, coordinating with sales and operations, and ensuring documentation accuracy. Candidates should have 1-2 years of experience in order processing and a degree in Logistics or Supply Chain. A hybrid working arrangement is available along with a completion bonus.

Benefits

Completion bonus

Hybrid working arrangement

Qualifications

• 1-2 years of experience in order processing or Incoterms.
• Degree in Logistics or Supply Chain management.
• Ability to work with various stakeholders across departments.

Responsibilities

• Manage end-to-end customer orders ensuring accuracy and timely fulfillment.
• Coordinate between customers, sales, and operations teams.
• Check pricing, stock availability, and handle related documentation.

Skills

Order processing

Customer service

Stakeholder management

Education

Degree in Logistics/Supply Chain

Job description

Join a well-established global organisation in the ingredients and manufacturing sector as a Customer Care Representative to support their regional operations on a 9-month maternity cover contract.

Key details:

• 9 month contract with completion bonus
• Hybrid working arrangement
• Office hour, 8:30am to 5:30pm
• Exposure to regional accounts management
• Salary up to $5.5k
• Location: Woodlands

Job duties:

• Manage end-to-end customer orders, from order entry to shipment and delivery, ensuring accuracy and timely fulfilment.
• Act as the main coordination point between customers, sales and operations teams to support daily order and delivery requirements.
• Check pricing, stock availability and order details, and handle related documentation such as invoices and returns.
• Monitor order priorities and proactively resolve delivery issues, changes or service-related enquiries.
• Maintain accurate customer and order records in internal systems.
• Identify opportunities to improve order handling workflows and overall customer experience.

Requirements:

• Minimum 1‑2 years order processing/incoterm experience
• Minimum degree in Logistics/Supply chain related field
• Comfortable working with multiple stakeholders across departments

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