Customer Care Receptionist

SMILEPOINT DENTAL CENTRE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A reputable dental clinic in Singapore is seeking a receptionist to perform various administrative and customer service tasks. The ideal candidate will have a diploma and experience in customer service, along with excellent communication skills. This role promotes a work-life balance through a 5-day work week with no night shifts and offers medical and dental benefits, along with structured training opportunities for career growth.

Benefits

Work-life balance - 5-day work week

Annual leave

Medical and dental benefits

Located near MRT station

Career growth with structured training opportunities

Qualifications

• Minimum Diploma qualification required.
• Experience in customer service or reception preferred.
• Good communication and interpersonal skills are essential.
• Attention to details and problem-solving skills are necessary.
• Ability to work independently and as part of a team is crucial.
• Must work at least one weekend (Saturday or Sunday).

Responsibilities

• Perform receptionist tasks including greeting and scheduling.
• Maintain high patient care standards.
• Manage office supplies and clinic operations.
• Submit dental claims via CHAS, Medisave, and insurance portals.
• Handle administrative duties and maintain clinic records.

Skills

Customer service experience

Good communication skills

Attention to detail

Problem-solving skills

Ability to work independently

Teamwork skills

Education

Diploma

Job description

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Attention to details and problem solving skills
• Able to work independently as well as in a team
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities