Customer Care & Order Fulfillment Specialist, Northeast

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency located in Singapore is seeking a Customer Support Associate to manage end-to-end order processing, ensuring accurate fulfillment and customer satisfaction. The successful candidate will support customers by handling inquiries, processing orders, and collaborating with logistics teams. Candidates with an opticianry qualification or prior customer service experience are preferred. Interested applicants are invited to submit their resumes to the provided email address.

Qualifications

• Opticianry qualification or experience preferred, or prior customer service experience.

Responsibilities

• Provide customer support and manage order processing.
• Handle customer inquiries and provide product information.
• Process customer orders accurately and capture details in the system.
• Coordinate with logistics and warehouse teams for order fulfillment.
• Track shipments and update customers on delivery status.
• Resolve customer issues and elevate complex cases.
• Maintain accurate records of orders and communications.
• Collaborate with internal teams to meet customer expectations.
• Monitor inventory availability and inform relevant teams.
• Ensure high standards of customer satisfaction.
• Support continuous improvement of service processes.

Job description

A recruitment agency located in Singapore is seeking a Customer Support Associate to manage end-to-end order processing, ensuring accurate fulfillment and customer satisfaction. The successful candidate will support customers by handling inquiries, processing orders, and collaborating with logistics teams. Candidates with an opticianry qualification or prior customer service experience are preferred. Interested applicants are invited to submit their resumes to the provided email address.