Customer Care Officer | Sales

LIGHTWAY HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the energy sector seeks a Customer Care Officer | Sales in Singapore. The role involves growing customer segments through acquisition and retention, selling solutions across multiple channels, and supporting account servicing efforts. Candidates with strong interpersonal and communication skills are encouraged to apply. Fresh graduates are welcome. This is a 12-month renewable contract with working hours from 8.30 am to 6.00 pm, Monday to Friday.

Qualifications

• Strong interpersonal skills to work effectively with various stakeholders.
• Excellent written, presentation, and correspondence skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Grow Residential and Small Commercial segments through customer acquisition.
• Sell solutions over various channels: hotline, online, in person.
• Support account servicing during peak periods.

Skills

Strong interpersonal skills

Excellent communication skills

Proficiency in MS Office

Education

Diploma/Degree in related field

Tools

CRM software

ERP systems

Job description

Overview

On behalf of the hiring company, which is a market leader in the energy sector, we are looking for a suitable candidate to join them as Customer Care Officer | Sales

Responsibilities

• Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike
• Versatile in selling our Residential and Small Commercial solutions over various channels, including hotline, online, or even in person
• Supporting the team for account servicing matters will also be required from time to time (e.g., peak periods)
• Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market
• Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore

Requirements

• A diploma/ Degree in related field(s) is an advantage
• Strong interpersonal skills to work effectively with various stakeholders, both within and outside our company
• Excellent communication skills - able to write, present, and correspond effectively with any stakeholder(s) as required
• Prior experience or knowledge in relevant industries is an advantage
• Adequate proficiency in MS Office
• Experience with CRM, ERP, or other relevant enterprise software/ solutions is a plus
• Fresh graduates are welcome to apply

Location: town

12-month contract, renewable

Working Hours: 8.30 am – 6.00 pm (Monday – Friday)