Customer Care Officer

Singapore Power Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading energy services provider in Singapore is seeking a customer service representative to handle enquiries via digital platforms. The successful candidate will resolve queries efficiently to ensure customer satisfaction and meet service KPIs. Essential qualifications include at least 2 years in customer service and proficiency in communication and multitasking. Attractive remuneration is offered based on performance, within a collaborative team environment.

Benefits

Positive work environment

Attractive remuneration based on performance

Team collaboration opportunities

Qualifications

• Minimum of 2 years of relevant experience in customer service and chat enquiries.
• Strong organizational skills and ability to prioritize tasks.
• Excellent communication in both written and verbal formats.

Responsibilities

• Manage customer enquiries from digital platforms to achieve satisfaction.
• Deliver solutions within agreed timelines to meet KPIs.
• Address various customer issues including account handling and bill adjustments.

Skills

Customer service skills

Excellent communication skills

Ability to multitask

Team collaboration

Job description

What You’ll Do

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.

• Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.

• Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.

• Payment arrangement (dunning block, instalment plan, payment deferment etc.)

• Support other operational tasks and assignments as required to ensure smooth team functioning.

What You’ll Need:

• At least 2 years of relevant work experience in customer service and handling chat enquiries

• Strong customer service skills

• Excellent communication, written and interpersonal skills

• Ability to multitask, organize and prioritize work

• Ability to work independently while being a cohesive team member

What We’ll Provide:

• Immerse in a positive work environment that promotes/fosters teamwork and collaboration

• You will receive attractive remuneration for good performance.

• You will work in teams that thrive on collaboration for outstanding achievements