Customer Care Officer

Hai Leck Holdings Limited; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A customer service company in Singapore is seeking a Customer Care Officer. You will manage inbound and outbound communications while providing exceptional service. Strong communication and a customer-focused attitude are essential. Experience in a call center is a plus. Competitive compensation and ongoing training are offered.

Benefits

Competitive compensation

Ongoing training

Supportive work environment

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to help customers effectively with a friendly attitude.
• Basic proficiency in using computers is required.

Responsibilities

• Handle inbound and outbound calls, emails, and chats from customers.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with product knowledge and company policies.

Skills

Strong communication skills

Customer-focused

Basic computer proficiency

Job description

We are looking for a dynamic and customer‑centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top‑notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up‑to‑date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer‑focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast‑paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [e-mail]