Customer Care Executive (Part-Time)

LORNA WHISTON SCHOOLS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local education provider in Singapore is seeking a Customer Management Support personnel to provide excellent administrative support and customer service within their enrichment centres. The ideal candidate will have at least 2 years of relevant experience and possess strong communication skills, preferably being bilingual in English and Mandarin. This role requires excellent time management and the ability to handle sensitive matters professionally.

Qualifications

• Minimum of 2 years relevant work experience in customer service and admin support.
• Strong communication skills, preferably bi-lingual in English and Mandarin.
• Able to handle sensitive and confidential matters professionally.

Responsibilities

• Maintain knowledge of enrichment operations for general enquiries.
• Provide exceptional customer service via telephone, email, and face-to-face.
• Enroll new students and manage student records.

Skills

Customer Service

Communication skills

Organised

Team player

Time management

Service-oriented

Education

GCE 'A' level or Diploma

Job description

Role Purpose

To support the Customer Management Manager in providing excellent customer and administrative support services at the enrichment centres at Lorna Whiston Schools in Singapore.

Role Responsibilities

Customer Service

• Maintain a sound knowledge of LW’s enrichment operations to support with general enquiries
• Provide exceptional customer service and ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism
• Develop strong working relationships with LW teachers to support with query resolution

Student Administration

• Enroll new students into the Student Administration System, terminate those who withdraw, update records, prepare invoices, do credit memos for transferring of fees form one class to another for change of lesson day / time
• Arrange replacement classes, follow up on trial class arrangements, and inform affected teachers and follow ups
• Perform closing of day-ends, and prepare month end reports
• Assist with logistic matters for centre activities e.g. Open Days
• Any other duties that may be assigned from time to time.

Job Requirements

1. Minimum of GCE “A” level or Diploma;
2. At least 2 years of relevant work experience in customer service and admin support
3. Strong communication skills, preferably bi-lingual in English and Mandarin (to liaise with mandarin speaking associates)
4. Organised, responsible and reliable; a good team-player
5. Service-oriented; deliver excellent customer service
6. Excellent time management, ability to prioritize and multi-task various work matters
7. Possess positive energy and self-motivated
8. Able to handle sensitive and confidential matters in a mature and professional manner

Role Information

Reports to: Customer Management Manager

Location: Novena, Marine Parade, Yio Chu Kang