Customer Care Executive, Call Centre [1 Year Contract Renewable] - Tampines Area

INCOME INSURANCE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Singapore is seeking a Customer Service Officer to join their Contact Centre. In this role, you will assist policyholders with their inquiries, ensuring a high level of service and support. Candidates should have experience in customer service and possess strong communication and interpersonal skills. This position offers an attractive remuneration and working hours from Monday to Friday, 9am to 6pm.

Benefits

Attractive remunerations

Monthly incentives

Qualifications

• At least 1 year of experience in customer service, preferably in a contact centre.
• Enjoy people engagement and providing sound advice.
• Have strong interpersonal skills and the ability to answer queries over the phone.

Responsibilities

• Attend to enquiries on various fronts to maintain high accessibility.
• Empathize with customers and offer clear advice.
• Provide policy recommendations and refer customers to client advisers.

Skills

Customer service skills

Interpersonal skills

Problem-solving ability

Communication skills

Education

NITEC cert, diploma or degree

Job description

Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers\' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders\' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre\'s high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Qualifications

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage
• Have at least 1 year of experience in customer service, preferably in a contact centre
• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone
• Be result-oriented and enjoy seeing tangible results of your hard work