Customer Care Executive, Call Centre [1 Year Contract Renewable] - Tampines Area

Income Insurance Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Singapore is seeking a customer service ambassador. The role focuses on addressing customer inquiries, providing policy recommendations, and ensuring high accessibility for clients. Ideal candidates should have customer service experience, strong interpersonal skills, and a relevant qualification. A 5-day work week with attractive remunerations is offered.

Benefits

Attractive remunerations

Monthly incentives

Qualifications

• Have at least 1 year of experience in customer service, preferably in a contact centre.
• Enjoy people engagement and providing sound advice.
• Strong interpersonal skills and ability to answer queries clearly over the phone.

Responsibilities

• Attend to enquiries on various fronts effectively.
• Empathize with customers and offer clear advice.
• Provide policy recommendations and refer customers to client advisers.

Skills

Customer service

Interpersonal skills

Problem-solving

Education

NITEC cert or diploma or degree

Job description

Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

Responsibilities

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Qualifications

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage
• Have at least 1 year of experience in customer service, preferably in a contact centre
• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone
• Be result-oriented and enjoy seeing tangible results of your hard work