Customer Care Associate (South/West Telok Blangah)

DENTALPLUS CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dental clinic in Singapore is looking for a receptionist to manage front-desk operations, ensuring excellent patient experiences. The role involves scheduling appointments, handling inquiries, and administrative tasks. Ideal candidates possess at least a diploma and good communication skills, with fresh graduates encouraged to apply. Benefits include a 5-day work week, medical and dental benefits, and career growth opportunities.

Benefits

Work-life balance - 5-day work week

Annual leave

Medical and dental benefits

Career growth with structured training opportunities

Qualifications

• Willingness to learn about dental clinic operations.
• Open to fresh graduates.
• Must be able to work on at least one weekend.

Responsibilities

• Perform reception tasks like greeting customers and scheduling appointments.
• Maintain high patient care standards.
• Manage office supplies and ensure smooth clinic operations.
• Submit dental claims via various portals.
• Handle administrative duties such as maintaining records.

Skills

Good communication skills

Education

Minimum Diploma or equivalent

Job description

Roles & Responsibilities

• Perform reception tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements

• Minimum Diploma or equivalent
• Possess good communication skills
• Must be able to work on at least one weekend (Sat or Sun)
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Fresh graduates are welcome to apply

Benefits

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Career growth with structured training opportunities