Customer Care Associate (Healthcare, Macpherson)

AlwaysHired; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider is seeking a motivated Customer Support Associate in Singapore. You will be the first point of contact for patients, handling enquiries, bookings, and support via phone, email, and live chat. Candidates should have at least 1 year of customer service experience, strong communication skills, and a service-oriented mindset.

Qualifications

• At least 1 year of customer service or call centre experience, preferably in healthcare.
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening skills.

Responsibilities

• Handle patient and customer enquiries through various channels.
• Provide accurate information and ensure excellent service.
• Liaise with departments to resolve issues promptly.

Skills

Customer service

Communication

Problem-solving

Education

GCE 'O'/'A' Level or Diploma

Job description

About the Role:

Our client is looking for a passionate and customer‑oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.
• Provide accurate information and ensure excellent customer service in every interaction.
• Liaise with internal departments or external partners to resolve issues promptly and professionally.
• Escalate complex cases appropriately to ensure timely follow‑up and resolution.
• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE ‘O’/‘A’ Level or Diploma and above.
• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening and problem‑solving skills.
• Computer literate and able to multitask in a fast‑paced environment.
• Team player with a positive attitude.

Interested candidates please apply online or send your latest CV to *********@AlwaysHired.com.sg

AlwaysHired Pte Ltd
EA: 24C2293

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