Customer Care Associate (Healthcare, Call Centre)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A healthcare contact centre is seeking a customer-oriented individual in Singapore for the role of a Customer Support Associate. This position involves being the first point of contact for patients, managing appointment bookings and enquiries via various channels. Candidates should have at least 1 year of customer service experience, strong communication skills, and a team-oriented attitude. Competitive salary and opportunities for growth are available.

Qualifications

• At least 1 year of customer service or call centre experience.
• Strong service mindset with good listening skills.
• Computer literate and capable of multitasking.

Responsibilities

• Handle patient enquiries and appointment requests.
• Provide accurate information and ensure excellent service.
• Liaise with internal departments for resolving issues.

Skills

Excellent communication

Problem-solving skills

Customer service mindset

Team player

Education

GCE 'O'/'A' Level or Diploma

Job description

About the Role

Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through, emails, and live chat channels.
• Provide accurate information and ensure excellent customer service in every interaction.
• Liaise with internal departments or external partners to resolve issues promptly and professionally.
• Escalate complex cases appropriately to ensure timely follow-up and resolution.
• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE ‘O’/‘A’ Level or Diploma and above.
• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening and problem-solving skills.
• Computer literate and able to multitask in a fast-paced environment.
• Team player with a positive attitude.

Interested candidates please apply online or send your latest CV to [e-mail]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

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