Customer Assurance Officer (Banking) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable recruitment agency in Singapore is looking for a detail-oriented professional to manage customer complaints regarding banking services. You will engage with customers across various channels, resolve issues, and prepare analytical reports to enhance service delivery. Strong communication and analytical skills are essential for this role. Interested candidates are encouraged to apply.

Qualifications

• Strong communication skills to engage customers effectively.
• Ability to handle escalated complaints with professionalism.
• Analytical skills for preparing reports and identifying trends.

Responsibilities

• Receive, investigate, and resolve customer complaints regarding banking services.
• Engage with customers through various channels to provide solutions.
• Prepare reports on complaint trends and resolution outcomes.
• Collaborate with internal departments to address systemic issues.
• Contribute to the improvement of complaints handling policies.

Job description

• Complaint Management:
  • Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
  • Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.
• Customer Engagement:
  • Engage with customers through various channels (phone, face-to-face, email) to gather information, understand concerns, and provide solutions.
  • Maintain a professional and empathetic demeanour while handling difficult situations.
• Analysis and Reporting:
  • Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.
  • Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.
• Collaboration:
  • Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions.
  • Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.
• Continuous Improvement:
  • Contribute to the development of policies and procedures aimed at improving the complaints handling process.
  • Stay updated on industry best practices and regulatory changes to ensure compliance and enhance service delivery.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address: [e-mail]

WhatsApp: [phone]

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted