Customer Accounts Executive (Up to $3500 per month)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Singapore seeks a proactive Customer Accounts Executive to manage overdue accounts and support the hire purchase and leasing portfolio. Candidates should possess strong communication and negotiation skills, and have experience in collections or loan administration. The role involves contacting customers, overseeing repayments, and preparing reports. Proficiency in Microsoft Office is required, along with attention to detail and the ability to work independently.

Qualifications

• Experienced in collections, recovery, or loan administration preferred.
• Strong communicator with good negotiation and research skills.
• Detail-oriented, responsible, and able to work independently.

Responsibilities

• Manage overdue accounts and support hire purchase and leasing portfolio.
• Contact overdue customers via calls and emails to arrange repayments.
• Oversee vehicle repossession and remarketing processes when required.
• Prepare daily and monthly collection reports.

Skills

Negotiation skills

Problem-solving skills

Communication skills

Detail-oriented

Tools

Microsoft Office

Job description

Customer Accounts Executive (Up to 3500 per month)

We’re looking for a proactive Customer Accounts Executive to manage overdue accounts and support our hire purchase and leasing portfolio. You’ll play a key role in communicating with customers, handling defaults, and ensuring smooth loan administration processes.

What You’ll Do

Contact overdue customers via calls and emails to arrange repayments.

Use negotiation and problem‑solving skills to achieve optimal recovery outcomes.

Research and update contact information for hard‑to‑reach customers.

Oversee vehicle repossession and remarketing processes when required.

Support daily administrative and customer service tasks (loan details, invoices, early termination quotes, etc.).

Handle customer enquiries and feedback promptly and professionally.

Liaise with authorities and partners (e.g. LTA, HPFLAS).

Prepare daily and monthly collection reports.

Ensure compliance with company policies and the 4‑eyes principle.

Take on other ad‑hoc tasks as assigned.

Who You Are

Experienced in collections, recovery, or loan administration (preferred).

Strong communicator with good negotiation and research skills.

Detail‑oriented, responsible, and able to work independently.

Proficient in Microsoft Office and comfortable handling administrative work.