[CSD] Senior Executive/Manager (Knowledge Management), Corporate Services

PMO - Strategy Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Government Agency in Singapore is seeking a Knowledge Management officer to enhance records management and digital transformation efforts. The role involves working with stakeholders to improve documentation practices, support repository systems, and ensure effective knowledge sharing. Ideal candidates should have at least 2 years of relevant experience and strong analytical skills.

Qualifications

• Minimum 2 years of experience in records management or registry work.
• Familiarity with Taxonomy is advantageous.

Responsibilities

• Plan and develop records management policies.
• Strengthen management of records and knowledge retention.
• Support the KM team in repository setup and maintenance.
• Convert physical records to digital formats.

Skills

Analytical and critical thinking

Stakeholder engagement

Document management

Knowledge management

Information sharing

Job description

What the role is:

Strategy Group leads and organises the Public Service to develop and implement the Government’s strategic priorities. The Corporate Services (CS) directorate provides key support services for PMO‑SG and has 4 main functions: Finance manages PMO‑SG’s annual budget; Knowledge Management oversees the registry and documentation of the thinking of the past and helps with our decision for new ideas and future policies; Procurement provides advice on procurement matters and reviews procurement submissions for compliance; Admin oversees the day‑to‑day operations in PMO‑SG.

What you will be working on:

As a Knowledge Management officer, your key responsibilities include planning, administering and developing PMO‑SG’s records management (RM) policies and KM capabilities. Your responsibilities will also cover the following:

• Work with both internal stakeholders and government agencies (i.e. National Archives of Singapore) to strengthen PMO‑SG’s management of records and knowledge retention.
• Support the KM Team in setting up of a new repository system, maintaining and managing folder structures and access rights, along with assisting various stakeholders in transferring records and carrying out regular housekeeping activities.
• Develop user guides, training and change management materials to help our various stakeholders adapt to our new repository system, and gather feedback to improve user experience.
• Support our digitalisation transformation efforts by converting physical records into digital format and ensuring the quality of digitised documents.
• Carry out any other tasks as assigned.

What we are looking for:

Competencies Required

• [Thinking Clearly and Making Sound Judgements] Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense‑make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
• [Working Effectively with Stakeholders] Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co‑create solutions that meet their needs while also advancing the organisation’s priorities.
• [Document Management] Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
• [Knowledge Management] Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
• [Data, Information & ICT] Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.

Work Experience Required

• Preferably 2 years of experience in records management or registry work.
• Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.

Personal Traits

• Meticulous with an eye for details and able to handle work in an organised manner.
• Self‑starter who is both a team‑player and an independent worker who can work well under pressure.
• Able to manage and resolve issues involving multiple parties and stakeholders.

Successful candidates will be offered a 1‑year contract. We may refer you as a potential candidate for vacancies in other agencies we assessed you to be suitable for. By applying for this job, you are aware of, and are also giving PMOSG consent for the cross referral. If you do not wish to be cross‑referred, please inform us via this link: https://go.gov.sg/candidateoptout.

About PMO - Strategy Group

The Strategy Group in the Prime Minister’s Office drives Whole‑of‑Government strategic planning, and partners government agencies on policy development. It identifies key priorities and emerging issues over the medium to long term, such as population and climate change; it influences strategic resource allocation; and catalyses new functions and capabilities in order to deliver policies that are in the long‑term interest of Singapore.