CS Assistant /Executive

BWY WILMAR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading food service company in Singapore is seeking a Customer Service Representative to serve as the first point of contact for customers. This role involves ensuring order accuracy, handling product inquiries, and collaborating with internal stakeholders. Candidates should have 2-4 years in B2B customer service, fluency in English, and experience with Excel. Mandarin proficiency is a plus. Full-time work with set working hours.

Qualifications

• 2-4 years of experience in a B2B customer service role, preferably in Food Service / FMCG.
• Fluency in English (verbal and written) required; Mandarin is a plus.
• Experience with Excel is required.

Responsibilities

• Serve as the first point of contact for Singapore-based customers.
• Ensure order accuracy and pricing consistency.
• Process backend documents for order and delivery accuracy.

Skills

Customer service

English fluency

Experience with Excel

Mandarin proficiency

Tools

ERP Systems (e.g. Alaya, Havi)

Order Management Systems (e.g. Bizmann)

Job description

Key Responsibilities:

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Ensure order accuracy, pricing consistency, and proper documentation
• Handle product inquiries, lead time, pricing, and order-related enquiries
• Handle post-delivery issues such as goods exchange/return requests
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process various backend documents to ensure order, picking and delivery accuracy
• Prepare customer quotations based on approved pricing and input from sales/commercial team
• Any other ad-hoc duties as assigned

Requirements:

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
• Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.
• Experience with Excel is required
• Experience with ERP Systems (e.g. Alaya, Havi) is a plus
• Experience with Order Management Systems (e.g. Bizmann) is a plus
• Working Hours: Mon-Fri 9am-6pm, Sat/Sun 9am-1pm, 5.5-day work week
• Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933