Crypto Trading Backend Production Support Engineer

Medium; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading cryptocurrency platform in Singapore is looking for a technical support professional. This role involves resolving production issues, collaborating with support teams to ensure system reliability, and managing change processes. Candidates should have 3-5 years of relevant experience, strong skills in shell scripting and SQL, and proficiency in English and Mandarin. This position offers competitive salary and hybrid work options.

Benefits

Competitive salary

Attractive annual leave benefits

Hybrid work flexibility

Crypto.com visa card

Qualifications

• 3-5 years of experience in application or technical support.
• Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese.
• Strong analytical skills and the ability to proactively identify issues before they escalate.

Responsibilities

• Act as the key technical contact for identifying, investigating, and resolving production issues.
• Collaborate with the SRE team to formulate monitoring and alerting mechanisms.
• Take ownership of change management processes.

Skills

Shell scripting

Ruby

Golang

SQL technologies

Monitoring systems

Logging systems

Tools

Datadog

Sumologic

OpenTelemetry

Jira

Confluence

Job description

A leading cryptocurrency platform in Singapore is looking for a technical support professional. This role involves resolving production issues, collaborating with support teams to ensure system reliability, and managing change processes. Candidates should have 3-5 years of relevant experience, strong skills in shell scripting and SQL, and proficiency in English and Mandarin. This position offers competitive salary and hybrid work options.