Crypto Client Success Intern — Fast-Paced Growth

Binance; Singapore; Remote; SGD 13,000 - 27,000; Part time

Benefits offered by this job

Work-from-home arrangement

Job summary

Binance offers an Accelerator Program internship in Singapore for early career talent. You will support VIP client requests, build client relationships, and coordinate with Product, Compliance, Risk, and Operations to resolve issues.

You will develop a solid understanding of Binance products, including Spot, Futures, Margin, and Earn, while learning in a fast-paced, global team environment. This internship emphasizes initiative, ownership, and professional growth.

Qualifications

• Strong interest and basic knowledge in crypto and financial markets.
• Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
• Bilingual English/Mandarin to coordinate with overseas partners.
• Strong analytical ability and comfortable with Excel/Google Sheets.
• Demonstrates personal curiosity about trading.
• Fast learner and proactive, hungry for knowledge.
• Strong ownership, responsiveness and attention to detail.
• Comfortable working in a fast-paced, high-pressure environment.

Responsibilities

• Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
• Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
• Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
• Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
• Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
• Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
• Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
• Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.

Skills

Crypto knowledge

Financial markets knowledge

Excel

Google Sheets

Bilingual English/Mandarin

Fast learner

Ownership and attention to detail

Proactive problem solving

Strong communication

Education

Current university student or recent graduate

Tools

Excel

Google Sheets

Job description

Binance offers an Accelerator Program internship in Singapore for early career talent. You will support VIP client requests, build client relationships, and coordinate with Product, Compliance, Risk, and Operations to resolve issues.

You will develop a solid understanding of Binance products, including Spot, Futures, Margin, and Earn, while learning in a fast-paced, global team environment. This internship emphasizes initiative, ownership, and professional growth.