Cruise Counter Sales / Consultant

EU HOLIDAYS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A travel consulting firm in Singapore seeks a Cruise Counter Sales / Consultant to provide exceptional service and consultation on cruise products. Responsibilities include managing bookings, promoting cruise lines, and ensuring customer satisfaction. Candidates with prior travel or sales experience are preferred, but training is available for beginners. The role requires excellent communication skills and attention to detail.

Qualifications

• Keen interest in cruises and willingness to learn in the travel industry.
• Experience in travel, sales, or customer service is an advantage.
• Excellent communication and interpersonal skills required.

Responsibilities

• Provide consultation on cruise and travel products.
• Handle bookings, quotations, and ticketing in a timely manner.
• Promote and sell designated cruise lines and travel products.
• Provide excellent pre- and post-sales service for customer satisfaction.
• Maintain accurate records of sales and customer interactions.

Skills

Customer Service

Sales

Communication

Detail-oriented

Proficiency in Microsoft Office

Job description

We are seeking a Cruise Counter Sales / Consultant to provide professional consultation on cruise products, manage bookings and quotations, and deliver excellent pre- and post-sales service. The role includes promoting cruise lines, assisting customers with itinerary arrangements, and ensuring a high standard of customer satisfaction. Training will be provided, and candidates with prior travel or sales experience will have an advantage.

Key Responsibilities

• Attend to walk-in and online customers, providing consultation on cruise and travel products
• Handle bookings, quotations, ticketing, and itinerary arrangements in a timely manner
• Promote and sell designated cruise lines and other related travel products
• Provide excellent pre- and post-sales service to ensure customer satisfaction
• Maintain accurate records of sales and customer interactions
• Assist in achieving individual and team sales targets

Requirements

• Keen interest in cruises, with willingness to learn and grow in the travel industry
• Prior experience and knowledge in travel, sales, or customer service is an advantage (training will be provided for beginners)
• Proficient in Microsoft Office applications
• Excellent communication and interpersonal skills
• Responsible, detail-oriented, and able to work independently with minimal supervision