CRM Specialist (Remote)

HONG FOOD ENTERPRISE PTE. LTD.; Singapore; Remote; SGD 50,000 - 70,000; Full time

Job summary

A leading food enterprise in Singapore is seeking a ZOHO CRM Specialist to implement and manage ZOHO CRM, execute digital marketing campaigns, and maintain customer data. The ideal candidate should have a diploma in a relevant field and at least 2 years of hands-on experience with ZOHO CRM. Strong analytical skills and the ability to work independently in a remote environment are essential. This position offers the flexibility of remote work.

Qualifications

• Minimum 2 years hands-on experience with ZOHO CRM.
• Proficiency in data analysis using ZOHO CRM.
• Strong understanding of CRM best practices and sales/marketing workflows.

Responsibilities

• Implement and manage ZOHO CRM.
• Plan, manage, and execute digital marketing campaigns.
• Maintain accurate and up-to-date customer data.
• Create and manage automation workflows, blueprints, and reports.
• Collaborate with cross-functional teams to align CRM with company goals.

Skills

Data analysis

Analytical skills

Communication skills

Project management

Collaboration

Education

Diploma in Marketing, Communications, Business, or related field

Tools

ZOHO CRM

Job description

ZOHO CRM Specialist (Remote)

Key Responsibilities:

• ZOHO CRM Implementation & Management
• Administer and customize ZOHO CRM to fit business needs
• Plan, manage, and execute digital marketing campaigns
• Create and manage automation workflows, blueprints, and reports
• Collaborate with cross-functional teams to align CRM with company goals
• Develop dashboards and analytics to support sales and marketing teams
• Identify and troubleshoot CRM-related issues and ensure data integrity
• Evaluate ROI of marketing campaigns and provide actionable insights to management.
• Set up ZOHO CRM workflows, dashboards, and reports to support lead generation, customer engagement, and performance tracking within ZOHO Analytics
• Work closely with sales and product teams to align CRM and marketing efforts
• Develop and manage marketing automation workflows in ZOHO
• Maintain accurate and up-to-date customer data within the system.
• Segment customer data for targeted campaigns

Job Requirements:

• Diploma in Marketing, Communications, Business , or related field.
• Min 2 years hands-on experience with Zoho CRM
• Proficiency in data analysis using ZOHO CRM
• Strong analytical and problem-solving skills, with the ability to interpret data and extract meaningful insights and actionable recommendations.
• Strong communication skills and project management abilities
• Collaborative mindset and the ability to work effectively across various teams and functions.
• Strong understanding of CRM best practices and sales/marketing workflows
• Ability to work independently in a remote environment