CRM Growth Lead: Trader Engagement & Retention

OPTINENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking an experienced CRM Manager to enhance customer engagement and retention. You will manage the CRM system, design retention strategies, and collaborate with various teams to provide a seamless client experience. The ideal candidate is data-driven, has a proven track record in CRM management, and is familiar with regulatory requirements. This role offers competitive salary and professional growth opportunities.

Benefits

Competitive salary and commission

Opportunity for professional growth

Access to cutting-edge CRM tools

Qualifications

• Proven track record in CRM management.
• Data-driven with experience using CRM platforms and analytics tools.
• Excellent communication skills for customer engagement.

Responsibilities

• Manage and optimize the CRM system for client engagement.
• Segment traders based on activity and preferences.
• Design and execute retention strategies to enhance client engagement.
• Analyze customer data for trends and growth opportunities.
• Collaborate with sales, support, and marketing teams.
• Develop loyalty programs and onboarding campaigns.
• Ensure compliance with industry regulations.

Skills

CRM management

Data analysis

Customer communication

CRM automation

Regulatory knowledge

Job description

A leading consultancy firm in Singapore is seeking an experienced CRM Manager to enhance customer engagement and retention. You will manage the CRM system, design retention strategies, and collaborate with various teams to provide a seamless client experience. The ideal candidate is data-driven, has a proven track record in CRM management, and is familiar with regulatory requirements. This role offers competitive salary and professional growth opportunities.