Crew (Part Time), VIP Tour (USS)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier resort company in Singapore seeks candidates for VIP Tours & Events Operations, focused on providing exceptional guest experiences through guided tours and event management. The role requires stellar customer service skills, teamwork, and the ability to handle physical tasks, including equipment lifting. Ideal candidates will have relevant experience, proficiency in English, and preferably a second language like Mandarin.

Qualifications

• 1-2 years of experience in the service industry.
• Proficiency in English and preferably Mandarin.
• Able to assist with equipment lifting up to 10 kg.

Responsibilities

• Uphold service standards for VIP guests.
• Plan and execute VIP Experiences and provide historic information.
• Execute the role of Game Master in Scavenger Hunts.
• Assist with crowd management during events.

Skills

Excellent customer service

Communication skills

Physical stamina

Interpersonal skills

Team player

Education

GCE N/O/A Levels, ITE Certificate or Diploma

Job description

The Crew in VIP Tours & Events Operations is responsible for delivering premium guest experiences through guided VIP tours, engaging storytelling and coordination with multiple departments to ensure seamless and experience. The role includes hosting events, managing crowd flow during special occasions, and acting as a Game Master during activities like scavenger hunts. It requires excellent customer service, communication skills and physical stamina.

Job Responsibilities

• Uphold the highest service standards while dealing with guests from around the world who will be on a VIP Experience or attending an event in Universal Studios Singapore (USS).
• Plan and execute VIP Experience for guests of USS. Provide history and information to guests about USS and the Resort including specifics related to attractions, facades and other USS driven show items.
• Work with other business units to ensure seamless transitions during the tour including reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.
• Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of guests.
• Handle the lifting and moving of crowd control equipment.
• Ad-hoc roles:
  • Assist with crowd management during special/seasonal offerings or events e.g., Halloween Horror Nights, Christmas, etc.
  • Assist with Special Events Operations such as seminars, weddings, company dinner etc.
  • Inform guests of event activities and provide directions as needed.

Job Requirements

• GCE N/O/A Levels, ITE Certificate or Diploma.
• 1- 2 years of experience in the service industry.
• Proficiency in English as majority of tours are conducted in the English language.
• Knowledge of a second language, preferably Mandarin, to conduct mandarin language tours for mandarin speaking guests.
• Deliver excellent customer service to handle guest interactions, feedback and service recovery with professionalism.
• Effective communication and presentation abilities.
• Team player with good interpersonal skills and people skills.
• Good physical stamina and resilience, with the ability to assist with occasional lifting of up to 10 kg of equipment.
• Able to perform shift work and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.