Crew, Guest Experience (Singapore Oceanarium)

Resorts World Sentosa; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading resort and attraction in Singapore is hiring a Crew member for Guest Experience to enhance the visitor experience at the Singapore Oceanarium. The role requires strong customer service skills, a positive demeanor, and the ability to engage guests effectively, ensuring a memorable journey. Flexibility to work shifts and familiarity with ticketing systems is essential for this position.

Qualifications

• Customer-focused with a passion for delivering exceptional service.
• Ability to assist guests confidently and clearly.
• Familiarity with basic computer systems.

Responsibilities

• Deliver a positive and memorable guest experience.
• Ensure operational readiness at admission points and counters.
• Perform accurate ticketing transactions.

Skills

Customer-focused mindset

Effective verbal communication

Attention to detail

Positive attitude

Flexibility and adaptability

Education

GCE O/A Levels, ITE Certificate, or Diploma in Hospitality & Tourism

Tools

Point-of-sale systems

Ticketing platforms

Job description

Crew, Guest Experience (Singapore Oceanarium)

The Crew, Guest Experience at the Singapore Oceanarium plays a vital frontline role in ensuring a smooth and welcoming experience for all visitors. This position is responsible for assisting with guest admissions, addressing inquiries, and providing service support across various guest touchpoints.

Crew members are expected to demonstrate a cheerful and professional demeanor, contribute to crowd management, support event operations, and uphold service excellence standards. They are essential in creating a positive first impression and enhancing the overall guest journey through friendly engagement and efficient day‑to‑day support.

Job Responsibilities

• Deliver a positive and memorable guest experience by providing excellent service throughout the guest journey.
• Ensure operational readiness at all guest-facing areas, including admission points and service counters.
• Perform accurate ticketing transactions and verify guest admission in accordance with established procedures.
• Handle cash transactions and redemptions with a high level of accuracy, adhering strictly to departmental standard operating procedures.
• Support the team with administrative duties, ad‑hoc assignments, and basic reporting as required.
• Assist guests with general enquiries, provide information, and manage feedback in a friendly and professional manner.
• Maintain a cheerful and approachable demeanor to create a welcoming environment for all guests.
• Be willing to work shifts, weekends, and public holidays, with the ability to operate in outdoor environments and perform duties that require prolonged standing and walking.

Job Requirements

• GCE O/A Levels, ITE Certificate, or Diploma in Hospitality & Tourism, or any other relevant discipline.
• Customer-focused mindset with a passion for delivering exceptional service.
• Effective verbal communication with the ability to assist guests confidently and clearly.
• Attention to detail in handling ticketing, redemptions, and cash transactions accurately.
• Ability to resolve minor guest issues independently and efficiently.
• Positive attitude with a friendly and engaging demeanor.
• Familiarity with basic computer systems, including point-of-sale and ticketing platforms.
• Flexibility and adaptability to support various duties and respond to changing operational needs.

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